Privacy Notice

Valued Heart Hospice & Palliative Care LLC (“we,” “us,” “our”) is a hospice care agency based in Sugar Land, TX, serving patients and families across the Greater Houston area. Our administrative office is at 1601 Industrial Blvd., Suite 3056, Sugar Land, TX 77478. You can reach us at (832) 234-4060 or admin@valuedhearthospice.com.

Through this website and our contact and intake forms, we may collect: your full name, address, email address, telephone number, the type of inquiry (for example, a patient or family inquiry, a referral, volunteer interest, or a job application), and your question or comment. We do not ask you to submit protected health information (PHI) through this website’s forms. Any health-related information is collected and handled through our HIPAA-compliant intake and care process, not through these forms.

We may also collect limited information about your loved one as part of hospice eligibility and care, but only through our clinical intake process and only with appropriate consent.

By submitting a form on this website, you consent to the collection, use, storage, and processing of your personal and, where applicable, health-related information in accordance with this Privacy Notice. Because we collect telephone numbers, you also consent to be contacted by SMS at the phone number provided. You may withdraw consent at any time by contacting us; withdrawal does not affect the lawfulness of processing before withdrawal.

We use the information you provide to:

• Respond to your inquiry and coordinate care or a callback;
• Assess hospice eligibility and develop a plan of care;
• Coordinate with your existing physicians, hospitals, and pharmacy or equipment providers;
• Process referrals, volunteer applications, and job applications;
• Conduct our confidential Client Satisfaction Survey;
• Meet legal, regulatory, and licensing obligations.

Valued Heart Hospice handles health-related information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas law. Our responses to inquiries that involve health-related information follow a HIPAA-compliant process. We do not transmit protected health information through the contact forms on this website. We will not use or disclose your health information except as permitted or required by law or as you authorize in writing.

We take reasonable administrative, technical, and physical safeguards to protect your personal and health-related information from unauthorized access, use, or disclosure. Access to health-related information is limited to members of your care team and authorized staff who need it to provide or coordinate care. We retain information only as long as necessary for the purposes described here and as required by law.

We do not sell your personal information. We may share it with your existing physicians and care providers, contracted pharmacy and durable medical equipment providers, and other parties as necessary to coordinate your care, as required by law, or as you authorize. We may also use a professional third party to assist with website hosting and form submissions, under appropriate safeguards.

Subject to applicable law, you may have the right to: access the personal and health information we hold about you; request a copy or correction; request restrictions on certain uses and disclosures; receive confidential communications; and withdraw consent. To exercise any of these rights, contact us using the details below.

This website is not directed to children under 13, and we do not knowingly collect personal information from children through this website.

This website may use standard cookies and analytics to understand how visitors use the site and to improve it. You can control cookies through your browser settings. We do not use cookies to collect health-related information.

We may update this Privacy Notice from time to time. The “last updated” date above reflects the most recent revision. Continued use of this website after a change constitutes acceptance of the updated notice.

For any privacy questions, to exercise your rights, or to withdraw consent, contact us at (832) 234-4060, admin@valuedhearthospice.com, or 1601 Industrial Blvd., Suite 3056, Sugar Land, TX 77478.

Contact our care team